I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). I've had the Super Hub 3 for a couple of years, and I've had no issues with performance or signal since my son started online gaming on his PS5. One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. Launch your browser, type 192. 0. My latency in game varies from around 200 up to 800, and. 0 and 3. Now my speeds have gone from 10mb to 390mb download on virgin 350. Best wishes,Ok - what are the issues exactly and are they only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? Post up the d. 168. cpl and hit Enter. Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). You see, many areas have been neglected by the big broadband providers and are stuck with outdated, copper-based infrastructure, which cannot deliver satisfactory internet speed and reliability to meet demand or sustain any progress. 1 DS is too low at -7 so that needs fixed. Options. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. Fast forward 2 months and I’ve had. Set input buffer to CSTS in the gameplay settings tab. over RFoG, then this is less of an issue. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. I even opened up a complaint. and tells you of more local issues. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. 2 wired + 2 wifi. The latest update we have is: This problem should now be fixed. . Called automated number - no issues detected. I’m now getting normal speeds and latency. An extra 2GB of mobile data if you have broadband issues. Broadband, Phone & TV bundles from £31. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. I've tried resetting the router and it hasn't changed anything. In response to Sabrina_B. QuickStart, set up and connections. I am sorry to hear that you are having issues with the broadband, this is not. However, a friend who lives nearby and also is with virgin media appears to be unaffected. We have also checked to see what the situation is with regards the latency issues, and. Daily speed checks and notifications of issues. Here we will see the SSID / password settings for the WiFi bands. net and and a 45-51ms delay at host-62-254-42. 95 a month. (step-by-step information on troubleshooting the most common. Follow these steps: 1. There are apparently no issues in my area (. Submit. My friends who are on virgin in same city don’t get it. I was wondering if the Hub 3 was put to modem mode and i bought a different router would the issue be fixed or should I take this up with virgin media. The average latency range for most sites is between 50 and 150 ms. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. Bad Latency Issues (With BQMs) Apparently I should post my BQM here to see if "members can help" even though Virgin are the only ones able to fix their own cables. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. I'm trying to use the hub 5 in router mode for the first time. In the past month, ping latency to 1. This can see latency times become very slow (double or more vs the usual baseline). Start a broadband monitor now. 12-month minimum term. 0. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Fewer delays mean that the connection is experiencing lower latency. Options. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. 7 Mbps (mean 119. . The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Latency measures the time taken for steps 1 and 2 to complete. We would like to show you a description here but the site won’t allow us. Virgin have botched the software update and have made the routers near unusable. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Broadband speed statistics found those with speeds in excess of 1GB typically. Let us know. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. 4. ISPreview has published a response. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. No idea why, but I cannot play Diablo IV with less than 1000ms, as of today. 50% off £30. 60 to £33. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Select ‘Virgin Mobile Home Internet’ . Re: Really bad ping/latency issues in games and apps like discord. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. ID: Best wishes, the Virgin Media Team. Yes, similar BQM for me and the main Belfast switch,. Broadband only plans with FREE setup, prices from £28. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Re: High Latency for over 12-18 months. Hi everyone, I have a bit of an unusual issue. Rebooting the hub usually starts the BQM recording again. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. packet loss. Speed Test: The speeds are fine but upload latency is really high from previous tests. Re: Latency spikes. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Re: High latency spikes. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians bein. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. Tap the results to find out more about the issues, and when we expect them to be fixed. My goal is to reduce latency and jitter such that the delay and buffering on a real. SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home 25-07-2022 20:05 - edited 25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Media’s cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). 150 or just allocate as they are currently. 8. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. Upload speed and latency isn’t. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. Hub 3 has Puma 6 and Hub 4 has Puma 7, curiously wondering if the latency bug was ever fixed as I'm considering getting the service as I am in dire need of an internet speed upgrade. Packet loss and high latency. We would like to show you a description here but the site won’t allow us. Multiple broadband speed tests over time can show if and when speed fluctuates. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. Sadly - 5243564. Solved: Hi all I've been using Virgin Media broadband for about 5 years now, and apart from an issue a couple of years ago it's been great. For the past few days I've been having issues with packet drops and high latency spikes. So my contract is: £25 per month for 18 months. 0. Until VM reach a threshold on your segment, they will probably not do anything. The engineer which came out found no issues but suggested we had too many devices (approx. 8 and secondary to 9. 100. Adam182. I have both SKY and VM at home here, I never see these issues with the SKY service. 1. I'm relatively new customer to VM, having only had my broadband installed on 7 November. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. Was devices connected to the hub idle? As you can spike your connection. VM still hasn't managed to find a fix for it after doing the following: Sending out an engineer to replace the hub. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. 0. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. 50p/m for 132Mbps speeds, £32. 3. Simply test your broadband service, and if we find an issue we can help with a fix online. Attached are my logs and BQM. You can also check to see if we're aware of any issues with 5G in the area through our network status checker. 50. Can someone please look at my BQM and data to confirm if this is expected? My Hub 3 is in modem mode with my own router / mesh network. QuickStart, set up and connections. on 27-02-2023 11:42. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. I have been having consitent and frequent lag spikes and latency issues when trying to play games or stream movies on the internet. 2. Awful Latency Issues in. 1. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. 168. Calls over internet issues with Virgin wifi. 8. My sister moved into a property around 4 months ago and took Virgin Broadband on my recommendation. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. nothing major - xbox, laptop, phones, Alexa etc. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Up to 132Mbps download speed. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. This can be replicated via WiFi. I am sorry to hear that you have had some issues with your broadband. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. . It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. VM cable was only laid in my area last spring and made available for installation last summer. 28. network. I recently upgraded to M500 and since then these issues have become more prevalent. 254. Multiple broadband speed tests over time can show if and when speed fluctuates. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. Fast forward months down the line there was still no change with various fix dates been and gone. . 962 ms 5. Options. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. Mobile Your Account. We’re still experiencing some speed issues that we didn’t before though. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. 82. 603 for their Hub 3. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. Appreciate the assistance. I have rebooted all devices (VM Hub, my own router. Upgrading from 600 to 1gb won't improve latency as it. 42. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. on 18-02-2022 13:33. Hoping a virgin team member will see this and send an engineer out to fix the issue. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. This visually shows what I have been epxeriencing for months now. More. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. However the TB. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. These are some of the logs. Contract includes £15/month for 6-months, then £30/month thereafter. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Key Features. The good news is that people are reporting an improvement. 80% avg. The power levels on both your downstream and upstream don't have any issues, I have also looked at the network log & whilst there are a few upstream issues there isn't anything that isn't within. Sign in . Have you checked first for any “known network faults”. 50p/m for 362Mbps speeds, £40. _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. Buffering is an issue with latency which occurs when there is a delay processing data due to an internet connection. 222 ms 3. 1. Please, help, as it is really uncomfortable to work during such service state. 20) and the Hub3 was not powerful enough so we would likely require a better router. 3 5120 64 qam 2 5 49600051 41. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. The estimated repair time is now: 01/11/2022 12:40:00. Many people reporting issues in this area (service checker says no problems 🙄 ). The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). This is known as round-trip time (RTT). My BQM monitor though indicates a constant latency issues, although occasionally I can see the issue goes. 168. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. I've been using net meter and ping test which. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. + £8 per month for a static ip address, cancel at anytime with 7 days’ notice. When you download anything – even just a web page – you are sending a request to a remote server. Sorry to hear of any broadband issues. Network lag happens for a few reasons, namely distance and congestion. on 13-05-2023 13:11. And my uploads are perfect. Joining in. Search Search. 8. Broadband, Voice and TV fault. Click on the “> Check router status” button. Hi RyqnT, Thank you for reaching back out, sorry to see you are still facing Latency issues and are unable to game, I have had another look our end and as advised cannot see any issues, I can see you do have a technician booked, please let us know how the appointment goes, if you do have any further issues in ther meantime, please do not. If any additional information is need I'll happily provide it. Had an ongoing issue in our area for a while, high latency making working from home impossible. 1) 5. This promotion means you won’t pay the usual setup fee of £35. My BQM often shows as completely red even though I have an internet connection. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 3 5120 64 qam 1 Channel Channel Type T1 Timeouts T2 Timeouts T3. I took my computer to my mothers house and did the tests there. I also have thousands of Post RS Errors. Hub 3. Regular readers will recall that we first spotted a smaller batch. - 5200584. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for. 1 GB/s download according to Samknows). Usually a rock solid service. The only fix I've found for this is to limit my upload speed. particularly with speed and latency. 3. When the speed of the two devices differs. It doesn't matter how big the download is (it could be a song that would take a. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Hi, I have recently noticed a high latency on my connection, including a worrying amount of packet loss. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. . Got a response from virgin media about a complaint I made. I know the sky was in a different socket (e. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. Kind regards, Ilyas. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. No setup fee. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. It's a botched software update on the Virgin Hub that is causing disconnects and slow speeds. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. 28. Bandwidth measures how much data your internet connection can download or upload at a time. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. virginmedia. That’s the simplified version of their differences, but we’ll dive deeper into the two terms so you can better troubleshoot. 1. The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. Virgin Mobile Home Internet is currently available only to existing customers. 00. Re: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Browse. Cambridge speed and latency issue. After the problems started I began to run the broadband quality monitor from think broadband as I have seen. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. As a quick recap. . Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Before you go and tell me to run ping tests and trace routes and other things, I just want you to know, I have 0 issues with any other game or program. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. on 29-09-2022 09:45. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. Still the same as last three weeks. 4. Black Friday sale ends on 27th November. I have checked the router status and it seems there is noise on the upload channel that is likely the problem as one of the chan. This provides lag-free play without disruption across multiple connected devices. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Latency Spikes and Packet Loss. RTT usually involves three steps: The. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. Cable Modem StatusItem Status Comments. Called automated number - no issues detected. 9 and test again. I've gone through the usual resetting the hub 5, no faults in my area etc. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. 3 5120 64 qam 3 2 23600000 35. Tags: DOCSIS 3. Sometimes bandwidth gets. 8. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). 62. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. on 28-05-2022 10:33. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. Hoping someone can help. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. Click on the “> Check router status” button. . 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Re: High latency and constant packet loss while gaming and video conferencing. . 1 GB/s download according to Samknows). The terms “bandwidth” and “latency” describe an amount. If anything, it’s more likely to. Simply test your broadband service, and if we find an issue we can help with a fix online. VM up their speed but look the other way that the upstream buffers under load for everyone in the area if it could do better QoS/BWM for low ping under load it will not be a problem. The router will go through the booting up. Random high latency/packet loss. 1) 192. ALLM and VRR are also known as ‘game mode’ on some TVs. Patiently looking forward to a FTTP choice in my area. 0. Open a web browser and go to 192. Latency is a synonym for delay. 59pm Tue 28 Nov. For the test to the Hub, expect to see a result. 1 modem mode. However, the two Surface Books did not, my only assumption would be the drivers that the two Surface Books use. . e. Please monitor the connection after this time and report back if any issues, we'll be happy to help. Gaming doesn’t need blazing fast speeds. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Flag for a moderator. Yes, the issue is having done various test for latency through WiFi to the hub. Please help. This is my BQM. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. I have only split 2. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. Because it’s a measure of time delay, you want your latency to be as low as possible. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. I have a Hub 3 hard wired to pc and new PS5. No outages, levels are in spec etc. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. Nothing has changed in performance. When trying to game via PS5 I’m getting high latency in most games which is spiking between 100-400. Leave it off for about 10 seconds. 100. I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. Make sure your connection to your router is at least as fast as your Internet connection itself. If so run the VPN software on it and connect the XBOX via it. They weren't helpful and told me they would monitor my broadband over.